Terms and Conditions

SoundFace is a trading name of Flashbay Ltd a company registered in England and Wales with company registration number 04676938.

SoundFace is a licensed trademark. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks is under license.

The N Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. The aptX® mark and the aptX logo are trademarks of CSR plc or one of its group companies and may be registered in one or more jurisdictions.

Other trademarks, product, company and/or trade names mentioned on the website may be trademarks of their respective owners.

All rights reserved.

These terms and conditions of sale ("Terms and Conditions of Sale") explain your rights and obligations in relation to any purchase, order, receipt, or delivery of any product from SoundFace and its subsidiaries or affiliates ("SoundFace", “we”, “our”) through this soundface.com website (the "website").

Contact Details

Our registered address is:

Flashbay Ltd
6 The Fountain Centre
London SW6 2TW
United Kingdom

Registration number: 04676938

VAT number: GB 832298909

Telephone number: +44 (0) 207 993 9499

Email address: contact@soundface.com

Customer account

To enable you to place an order on the SoundFace website, you must set up a customer account. This is done as part of the checkout process. You will be required to provide your name, email address and a password. You agree to provide accurate and complete information to us for your account and to update that information promptly if it changes. We will maintain your account information in accordance with the terms of our Privacy Notice. You are solely and entirely responsible for maintaining the confidentiality of your password and other account log-in information and for any and all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You agree that you will not use anyone else’s account or password at any time. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

By creating an account on our website, you represent that you have the legal capacity to enter into a contract in the jurisdiction where you reside. You agree to comply with these Terms and Conditions of Sale on behalf of yourself and, at your discretion, any minor children for whom you are the parent or legal guardian and whom you have authorized to use your account. You further agree that you are entirely liable and responsible for all activities conducted through your account, and are responsible for ensuring that you and/or your child is aware of, understands, and complies with the terms of these Terms and Conditions of Sale and any and all other policies, notices and/or agreements applicable.

Placing an order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) that you ordered from SoundFace.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel as defined later in these Terms and Conditions of Sale.

Without prior notification, SoundFace reserves the right to limit the product order quantity and the right to refuse to sell products to any customer for any reason or no reason at all. SoundFace reserves the right not to sell to resellers.

Prices and Payment Terms

All prices displayed on the website are inclusive of VAT unless expressly stated otherwise. Unless otherwise specified, prices indicated are exclusive of the costs of shipping or carriage to the agreed place of delivery within our sales territories (charges for delivery are stated on the website) and exclusive of any other tax or duty which (where applicable) must be added to the price payable and which may be collected either by us, our couriers or relevant authorities directly from you.

Prices payable for the products are those in effect at the time of acceptance. Prices may be indicated on the website but we will notify you of the final sale price at the time of the acknowledgement of the order.

After you place an order we will verify your chosen method of payment, your billing and/or shipping address and your identity as set out below. We may contact you (via email or phone) if additional information is required to accept your order. Invalid, incomplete or inaccurate order information will result in delays processing your order.

Prices are subject to change without notice. SoundFace is not responsible for typographical errors.

Payment Options

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed.

For orders placed via this website, SoundFace accepts Visa, MasterCard and American Express. Additional charges may apply subject to the type of payment chosen. You will be informed about those charges when choosing a payment option.

SoundFace processes your payment through a third party company, PayPoint plc. In order to complete your transaction you agree and consent to the transfer and storage of your financial information, your name, address, and other relevant information with PayPoint plc.

Confirmation of your identity

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions of Sale you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be handled securely and in accordance with our Privacy Notice.


SoundFace will dispatch products to you once we have received payment in full for the products.

For delivery, we use a reputable courier, the choice of the company being at our discretion. The delivery will be governed by the terms and conditions of delivery of the respective delivery company.

If you are ordering from outside the EU, additional customs duties, taxes or fees to your local authorities may apply. Orders may not be accepted for delivery to certain addresses and territories based upon your location. Territories served will vary from time to time and without notice and shall be at our absolute discretion.

Delivery shall be to a valid postal address, submitted by you and subject to acceptance (“delivery address"). You should check the delivery address on any acknowledgement or acceptance SoundFace provides and notify us without delay of any errors or omissions. SoundFace reserves the right to charge you for any extra costs arising from changes you make to the delivery address after you submit an order where changes are necessary as a result of your error in inputting the delivery address. Changes that you make to the delivery address after submitting an order may cause a delay in the delivery of your order and you will not be entitled to any form of compensation or discount in such instances.

SoundFace endeavours to deliver all orders placed before 4PM London time on the next working day but delivery times are not guaranteed as they depend on factors outside our control. We refer to this as “standard delivery”

The charges and terms for postage & packing and delivery are subject to change without notice.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Where the supply of your product(s) is delayed or prevented wholly or partly for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Cancellation of order/ Return Policy

As a consumer, you have the right to cancel your order within 14 days from the date of delivery without providing SoundFace with a particular reason.

Please contact us by email at returns@soundface.com, by telephone on +44 (0) 207 993 9499, using the “Order cancellation form” on our website or in writing to the above address with your order number, name and address. SoundFace will then cooperate with you to ensure that we have all the information needed to process the return within a timely manner.

You are responsible for the cost of return shipping when sending an order back to us. Products, accessories and packaging must be in their original condition and must be returned complete within 14 days from your notifying us of cancellation.

You must take reasonable care of the goods whilst they are in your possession and they must be returned to us before we can issue your refund. You will be issued a refund within 14 days of the return of the product or receipt of sufficient proof that the product has been returned to us. Refund of original delivery costs is limited to the cost of standard delivery.

We may make a deduction from the refund for any loss in value of any product supplied, if the loss is the result of the handling of the product by you, other than handling which is necessary to establish the nature, characteristics and functioning of the product.

Refunds will only be made to the same card used to make the original purchase.

Defective products

You should carefully check products and accessories upon delivery to ensure that they are in satisfactory condition, in accordance with their description and complete. You may return purchased products within two years in accordance with these Terms of Sale where:

  • (a) products or any part thereof have been damaged or lost in transit.
  • (b) there are defects in products at the time of the purchase or misdescriptions (not being caused by your use of the products outside their intended or recommended use or outside the our instructions)

Please contact us by phone on +44 (0) 207 993 9499, email at returns@soundface.com or via post to the above address if you become aware of any defects in the delivered product(s).

In the case of damage in transit or any defect(s) in the product at the time of purchase SoundFace will, subject to these Terms of Sale and the applicable consumer laws at your option:

  • (i) where possible replace or repair the product at our cost; or
  • (ii) issue you a refund in respect of any products found to be damaged or defective, including any delivery costs.

It is our responsibility to supply you with goods that meet your consumer rights and are in conformity with the contract. If you have any concerns that we have not met our legal obligations please contact us.


We offer a one-year warranty against defects in materials or workmanship. If your product is not satisfactory in accordance with the terms of the warranty, please contact us by phone or email to warranty@soundface.com.

This warranty does not extend to damage caused by improper installation, faulty ancillary equipment, modifications, unauthorized repair, shipping damage or loss, abuse, accidents, use on improper voltage/current, lightning or other acts of God, normal wear and tear, commercial use, or purchase from unauthorized dealers. Proof of purchase as evidence the unit was purchased from an authorized dealer within the warranty period will be required for warranty service.

Limitation of Liability

For products purchased on this site, except for claims of personal injury or death, the maximum liability of SoundFace shall not exceed the actual purchase price of the product. SoundFace shall not be liable for special, incidental, consequential, or indirect damages or losses. These limits do not supersede your statutory rights.

UK Customers

If you purchased any SoundFace product in the UK from this website, any contract between us will be governed by English law and the courts of England and Wales will have non-exclusive jurisdiction over any disputes arising out of or in connection with this contract. All dealings, correspondence and contracts between us will be made or conducted in the English language. 

You may have other rights granted by law and under the website and these Terms and Conditions of Sale do not affect these.