Privacy Policy

SoundFace is a trading name of Flashbay Ltd, a company registered in England and Wales with company registration number 04676938 (“SoundFace”, “we”, “our”).

SoundFace is committed to respecting the privacy of our customers and visitors (“you”) of the website (“website”). The purpose of this Privacy Notice is to provide you with information concerning how we collect personal information when you use the website and how we collect other information regarding your interaction with this website without identifying you as an individual; how we use, handle and disclose collected information; and your rights with regards to that information. Our goal in handling personal information provided to us is to comply with applicable data protection and privacy laws and to offer users of our website notice, choice and consent regarding processing for direct marketing purposes, security, data integrity, access, and enforcement with regard to personal information.

“Personal information” means information that identifies you personally, either alone or in combination with other information available to us.

This Privacy Notice may be supplemented or amended from time to time by additional “Privacy Statements” posted on this website. Such Privacy Statements will provide supplemental information on how we collect and handle information specific to where that Privacy Statement appears, and are intended to be read together with this Privacy Notice.

You must read this Privacy Notice carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this website, you confirm that you have read and understood this Privacy Notice. If you do not want your data to be used as set out in this Privacy Notice, you should not use this website.

What information do we collect?

We collect personal information you provide when you use this website. This may include, but is not limited to, the following situations:

  • where you are providing information when you request information about, or use, a product available through this website, or;
  • where you are providing information when you purchase a product through this website, or;
  • where you are entering a contest or a promotion, opening a customer account, subscribing to a newsletter or utilising other informational tools, or;
  • where you are submitting a review, posting pictures and/or other media content directly to the website or via a third party service whereby such content is visible on the website, or;
  • where you are submitting an order or purchasing, downloading and/or registering products and/or signing up for additional services.

The information we collect may include, but is not limited to, your name, email address, IP address, billing and/or shipping address, phone number, payment account information, and other information about you submitted to verify your identity and/or to prevent fraud. If you call our customer service number, we may collect personal information which you knowingly and voluntarily provide through your contact with our customer service representatives.

We furthermore collect information that is sent to us automatically by your web browser, which may include, without limitation or loss of generality, information that does not identify you personally (such as the date and time of your visit). The information we receive in this manner depends on the settings on your web browser. If you have created a customer account on the website, we may link the information provided by your browser to information that identifies you personally and use it for the purposes described below. Please review the settings of your web browser if you want to learn what information your browser sends or how to change your settings.

Children / visitors under the age of 18

We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

How we may store and use your information

SoundFace (and third party data processors acting on our behalf) may collect, store and process your personal data:

  • to make this website available to you and to provide you with content that is tailored to your individual tastes;
  • to maintain the customer account that you hold with us;
  • with your agreement, to contact you about promotional offers and products and services that we think may interest you;
  • for customer satisfaction and market research purposes;
  • to provide our goods and services to you and for associated purposes, including verifying your identity;
  • for research, analysis, testing, monitoring, risk management and administrative purposes; and
  • for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

We also process your payment card details in order to complete any purchase that you make through this website. Your payment card details are securely transmitted to a third party credit card processing organisation to enable us to receive payment for your purchases.

In addition, we may collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

SoundFace will not disclose, sell or rent your personal data to any third party, save for any disclosures of your personal data detailed in this Privacy Notice.

SoundFace is committed to keeping personal information secure. We have implemented physical, technical and administrative safeguards reasonably designed to protect your personal information from unauthorised access and disclosure. When we collect or transmit sensitive information such as payment information, we use industry standard methods to protect that information. It is important that you understand, however, that no website, database or system is completely secure. You are also responsible for taking reasonable steps to protect your personal information against unauthorised disclosure or misuse, for example, by protecting your password.

SoundFace will keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance), and as permitted or required by applicable law. We will observe applicable law and take reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect and keep secure the personal information on your behalf.

Accessing and Correcting Your Personal Information

At any time, you may:

  • ask what personal data that we hold about you, subject to a fee specified by law (currently £10)
  • ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge
  • opt out of any marketing communications that we may send to you free of charge

If you wish to exercise any of the above rights, please contact us by phone on +44 (0) 207 993 9499 or email If you wish to unsubscribe from e-mail marketing communications that we send to you, you can most easily do this by clicking on the unsubscribe link included at the bottom of every such email.

If you contact us we may, for your protection, ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate personal information you discover. We reserve the right, however, to limit or deny your request to the extent permitted by applicable law if the disclosure may lead to a breach of applicable law and regulation, e.g. in case of any legal obligation to retain certain data, or if you have failed to provide sufficient evidence to verify your identity.